Our goal is to offer only the finest gifts available, ones that will create lasting memories and provide years of comfort. Each item we select must meet our strict standards for workmanship and design. Our highly-trained production staff then artfully customizes all personalized items to your specifications. And before any item ships from our facility, it must pass a final inspection for quality and accuracy. Sympathy Solutions stands behind the quality of every product we sell.
If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange, or full refund. Please use our Contact Us Form if you have a question about a return or exchange.
Cancellations and changes must be made by close of the same business day or 5pm Mountain Standard Time the same business day you place your order. Use our Contact Us Form to notify us of changes about your order. Shipping charges cannot be refunded.
All returns or exchanges must be made within 30 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship.
