Return Policy

Our goal is to offer the finest, gift quality items and we have a thorough process for vetting the items we select for our site.

If your order is not 100% free of defects, you may request a full refund for the item in original packaging.  In some cases of damage to a large item we may require an image in packaging to verify the damage to request a replacement.  

Refunds for a change of mind or the product does not meet your needs can be returned to our address noted below for a full refund within 30 days.  Refunds cannot be accommodated beyond the 30 day limit.  Items must be returned in original packaging with no damage to receive the refund.  Personalized items may not be returned.

We appreciate your business and have a 100% commitment to customer satisfaction.  Please feel free to contact us at info@sympathysolutions.com for any additional questions.

Sympathy Solutions

8200 S. Quebec St. #A3-288

Englewood, CO  80112

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Customer Quotes

Hi I received my frosted angel night light today and wanted to say how impressed I was with it. I was also very impressed with the packaging and the speedy delivery. This will surely be a comforting gift to someone who has experienced loss. Thank you again.
~ Laura

Thank you so much, this will mean a lot to my dear friend and her family. I will spread the word about your excellent service and website.
~ Tina

I found your website in searching the web for a pet memorial. I just wanted to let you know that you have a wonderful website - very easy to navigate and full of wonderful items. I wish I would have found this years ago when my dad passed away.
~ Lynn

The stones were wonderful. All the parents were so appreciative. I have had so many wonderful remarks about them. One grandmother even cried when she received it. Thank you for helping us to get them to our families.
~ Katherine - Prevention Services & Center for Infant & Child Loss Any Baby Can

Received the garden stone and it is beautiful. Thank you very much.
~ Cheryl M. - Pittsburgh, PA

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